Warranty Policy

Effective Date: August 3, 2026

At Tiephon, we stand behind the quality of our products. This Warranty Policy explains what is covered, how long coverage lasts, and how to request assistance if you believe your product has a qualifying defect.

1. Limited Warranty Coverage

Tiephon offers a limited warranty covering manufacturing defects and material defects under normal personal use.

This warranty applies only to products purchased directly through the official Tiephon website.

2. Warranty Period

Unless otherwise stated on the product page, our limited warranty coverage applies for 90 days from the date of delivery.

The warranty period begins on the date the order is marked as delivered by the shipping carrier.

3. What Is Covered

This warranty may cover:

• manufacturing defects;
• material defects;
• faults affecting the normal intended use of the product under ordinary personal use.

4. What Is Not Covered

This warranty does not cover:

• normal wear and tear;
• cosmetic damage that does not affect product use;
• damage caused by misuse, improper care, modification, or unauthorized repair;
• damage caused by accidents, improper storage, or abnormal use;
• dissatisfaction related to personal preference where no product defect is present.

5. How to Request a Warranty Claim

To request warranty assistance, please contact our Customer Support team through our Contact page or by email and include:

• your full name;
• your order number;
• a description of the issue;
• clear photos or videos showing the defect, if applicable.

We may request additional information if needed to evaluate the claim.

6. Claim Review and Resolution

If your claim is approved, Tiephon may, at its discretion and where appropriate:

• replace the product;
• offer a refund;
• offer store credit;
• provide another reasonable solution depending on the nature of the issue.

7. Non-Transferable

This warranty applies only to the original purchaser and is non-transferable.

8. Consumer Rights

This Warranty Policy does not limit or exclude any rights that may apply under applicable consumer protection laws.

9. Contact Us

If you have any questions about this Warranty Policy or need assistance with a product issue, please contact our Customer Support team through our Contact page or by email.