Effective Date: March 5, 2026

At Tiephon, your comfort and satisfaction are our top priorities. We want you to shop with complete confidence, which is why every purchase made through our official website is backed by our 90-Day Satisfaction Guarantee.

If you are not 100% satisfied with your product, simply contact us within 90 days of delivery. We are committed to making it right by offering you a full refund or a hassle-free exchange, depending on your preference.

How it works:
To help us process your request quickly, please reach out to our Customer Support team with your order number. For quality control purposes, a brief explanation or a quick photo/video of the product may be requested. Once confirmed, we will guide you through our simple return steps.

What is covered:
This guarantee applies to all standard products purchased directly from the official Tiephon website. It does not cover damages caused by misuse, improper handling, unauthorized modifications, or normal wear and tear beyond reasonable use.

This guarantee is provided in addition to, and does not limit, any statutory rights you enjoy under applicable consumer protection laws.

Need to start a return or exchange? Our dedicated support team is here to help. Contact us directly through our Contact page or via email at support@tiephon.com