Effective Date: March 3, 2026

These Terms & Conditions of Sale govern your use of tiephon.com and your purchase of products from Tiephon. By placing an order through our Website, you agree to these Terms. Please read them carefully before purchasing.

By placing an order through this Website, you agree to these Terms. If you do not agree, you should not use the Website to purchase products.

1. About Tiephon

Tiephon is a brand focused on comfort and wellness products designed to support easier, healthier, and more comfortable everyday movement.

The Website is operated by:

A.C.
Sole proprietorship
635 Montée Masson, Sainte-Sophie, QC, J5J 1R1, CANADA
Email: support@tiephon.com
Phone: +1 (450) 232-3488
Business Number: 2280483803
GST/HST Number: 790389969 RT0001
QST Number: 4012411885 TQ0001

In these Terms, Tiephon refer to the seller identified above.

2. Eligibility to Purchase

By placing an order on the Website, you confirm that:

• you have the legal capacity to enter into a binding agreement;
• you are at least the age of majority in your province or territory of residence, or are otherwise legally authorized to make the purchase;
• all information you provide is accurate, current, and complete;
• you are authorized to use the payment method submitted with your order.

We reserve the right to refuse or cancel orders where permitted by law.

3. Products

All products displayed on the Website are subject to availability.

We make reasonable efforts to ensure that product descriptions, images, features, specifications, and pricing are accurate. However:

• product images are for illustrative purposes only;
• colours and appearance may vary depending on screen settings;
• packaging, product presentation, or minor product details may vary from time to time without materially affecting the product.

We reserve the right to modify, replace, limit, or discontinue any product at any time without notice, subject to applicable law.

4. Orders

All orders are subject to acceptance and availability.

After an order is placed, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order.

Your order is accepted only when we confirm shipment of the product or otherwise confirm that the order has been processed and accepted.

We reserve the right to refuse, limit, or cancel any order at our discretion, including in cases involving:

• suspected fraud or unauthorized activity;
• incorrect pricing, product information, or technical errors;
• unavailable stock;
• failed or declined payment authorization;
• incomplete or inaccurate billing or shipping details;
• unusual order quantities;
• prior disputes, chargebacks, or violations of these Terms.

If your order is cancelled after payment has been processed, we will issue a refund for the cancelled amount.

5. Prices and Currency

All prices shown on the Website are displayed in the currency selected on the Website or otherwise indicated at checkout.

Prices may change at any time without prior notice. However, the price charged for your order will be the price displayed at the time you complete your purchase, except in the case of an obvious pricing, listing, or technical error.

Unless otherwise stated, prices do not include applicable taxes, shipping charges, customs duties, import fees, brokerage fees, or similar charges.

If a product is listed at an incorrect price or with incorrect information due to a typographical, technical, or system error, we reserve the right to refuse or cancel any order and refund any payment received.

6. Taxes

Applicable taxes will be calculated and displayed at checkout where required by law.

Depending on the destination of your order, this may include GST, HST, PST, and/or QST.

For international orders, you are responsible for any customs duties, import taxes, brokerage fees, and other charges imposed by the destination country, unless otherwise stated on the Website.

7. Payment

We accept secure payment methods made available on the Website, including methods offered through Shopify Payments and other third-party payment providers.

By providing payment information, you authorize us and our payment providers to charge the full amount of your order, including applicable taxes and shipping fees, to your selected payment method.

All transactions are subject to verification, fraud screening, and payment authorization. If payment is declined, reversed, flagged as suspicious, or otherwise cannot be processed, we may refuse or cancel your order.

We do not store full payment card details unless expressly stated and legally permitted.

8. Shipping and Delivery

We ship to [Canada only / Canada and the United States / international destinations].

Order processing and delivery timelines are estimates only and are not guaranteed unless expressly stated otherwise.

Orders are generally processed within [insert timeframe], excluding weekends and holidays. Delivery times may vary due to carrier delays, customs clearance, weather conditions, high shipping volumes, remote delivery locations, incomplete address details, or circumstances beyond our reasonable control.

Shipping fees will be shown at checkout or otherwise communicated before your order is completed.

You are responsible for ensuring that your shipping information is accurate and complete. We are not responsible for delays, failed deliveries, lost packages, or additional charges resulting from incorrect or incomplete shipping information provided by you.

Where permitted by applicable law, risk of loss passes to you upon delivery of the product to the shipping address provided in your order.

9. Product Availability

All products are offered subject to availability.

If a product becomes unavailable after your order is placed, we may:

• cancel the unavailable item;
• issue a full or partial refund;
• contact you regarding a substitute, delayed shipment, or other available option.

We are not liable for product unavailability beyond refunding the amount paid for the unavailable item, except as required by law.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy, as posted on the Website.

To be eligible for a return or exchange, products must generally:

• be returned within the return period stated in our Refund Policy;
• be unused and in their original condition;
• include original packaging, accessories, and proof of purchase;
• satisfy any additional eligibility conditions described on the Website.

Where permitted by law, certain items may not be eligible for return or exchange, including:

• personalized or custom-made products;
• final sale or clearance items;
• hygiene-sensitive items once opened;
• digital products or downloadable content;
• gift cards.

Unless otherwise stated, return shipping costs are the responsibility of the customer, except where the return is due to our error or the product is defective, damaged, or incorrect.

If a return is approved, refunds will be issued to the original payment method, unless otherwise required by law or otherwise agreed.

11. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must contact us within [insert number] days of delivery at [contact email].

We may request:

• your order number;
• photographs of the product and packaging;
• a description of the issue.

If the claim is validated, we may, at our discretion and subject to applicable law:

• replace the item;
• issue a refund;
• provide store credit where legally permitted and accepted;
• or offer another appropriate remedy.

Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection law.

12. Satisfaction Guarantee and Warranty

If Tiephon offers a satisfaction guarantee or commercial warranty on certain products, that guarantee or warranty applies only as specifically described on the Website.

Unless otherwise expressly stated, any such guarantee or warranty does not cover damage or issues resulting from:

• misuse;
• improper handling or storage;
• accidental damage;
• unauthorized modifications;
• improper use contrary to instructions;
• normal wear and tear.

Any commercial warranty or satisfaction guarantee offered by Tiephon is in addition to, and does not replace, any rights or remedies that cannot be excluded under applicable law.

13. Product Use Disclaimer

Tiephon products are intended for general consumer use as described on the Website.

Unless expressly stated otherwise, products sold through the Website are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any wellness, comfort, recovery, or mobility-related information provided on the Website is for general informational purposes only and does not constitute medical advice.

If you have a medical condition, injury, or other health concern, you should consult a qualified healthcare professional before using any product.

14. Intellectual Property

All content available on the Website, including text, graphics, logos, images, videos, icons, product names, branding, designs, and other materials, is owned by Tiephon or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, or otherwise exploit any part of the Website or its content without our prior written consent, except where permitted by law.

15. Website Use

You agree not to use the Website:

• for any unlawful, misleading, or fraudulent purpose;
• to interfere with the operation or security of the Website;
• to attempt unauthorized access to the Website or related systems;
• to misuse the Website, its content, or its purchasing functions.

We reserve the right to restrict or terminate access to the Website where we believe these Terms have been violated.

16. Privacy

Your personal information is collected, used, and disclosed in accordance with our Privacy Policy.

By placing an order, you acknowledge that we may process your personal information for purposes including:

• order fulfillment;
• payment processing;
• shipping and delivery;
• fraud prevention;
• customer support;
• legal and regulatory compliance.

If you sell to customers in Canada, your privacy practices should comply with applicable privacy laws, including PIPEDA and any applicable provincial privacy legislation.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Tiephon will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• the use of the Website;
• the purchase or use of any product;
• delays in delivery;
• temporary Website outages;
• errors, interruptions, or technical failures.

To the fullest extent permitted by law, our total liability for any claim relating to a product or order will not exceed the amount paid by you for the specific product giving rise to the claim.

Nothing in these Terms excludes, limits, or restricts any rights or remedies that cannot be excluded under applicable consumer protection law.

18. Indemnity

You agree to indemnify and hold harmless Tiephon, its affiliates, officers, directors, employees, agents, contractors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses arising out of:

• your breach of these Terms;
• your misuse of the Website;
• your violation of any applicable law or third-party right.

This provision applies only to the extent permitted by law.

19. Force Majeure

We are not responsible for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including:

• natural disasters;
• severe weather;
• transportation disruptions;
• labour shortages or strikes;
• customs delays;
• supply chain interruptions;
• internet or telecommunications outages;
• government action;
• public health emergencies.

In such circumstances, performance of our obligations may be suspended for the duration of the event, to the extent permitted by applicable law.

20. Changes to These Terms

We may update these Terms from time to time.

The most current version will always be posted on the Website with the revised effective date. Your continued use of the Website or purchase of products after such changes constitutes your acceptance of the revised Terms, to the extent permitted by law.

21. Governing Law

These Terms and any dispute arising out of or relating to the Website or the sale of products shall be governed by the laws of [Province, e.g. Quebec or Ontario] and the federal laws of Canada applicable therein, without regard to conflict of law rules.

If mandatory consumer protection laws in your province or territory provide you with additional rights, those rights will continue to apply.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms, together with any policies referenced on the Website, including the Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Tiephon regarding purchases made through the Website, except where otherwise required by law.

24. Contact

If you have any questions about these Terms, your order, returns, or refunds, you may contact us at:

 support@tiephon.com
+1 (450) 232-3488