Effective Date: March 2, 2026

At Tiephon, your satisfaction matters to us. We are committed to offering high-quality comfort and wellness products designed to support your everyday life. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. 90-Day Satisfaction Guarantee

We proudly offer a 90-Day Satisfaction Guarantee.

If you are not satisfied with your purchase, you may request a return within 90 days of the confirmed delivery date, subject to the conditions set out in this Policy.

2. Return Eligibility

To be eligible for a return:

• your return request must be submitted within 90 days of the delivery date confirmed by the carrier;
• the item must be returned in clean condition and in good overall shape;
• the item must not show major damage, excessive wear, missing parts, or signs of misuse beyond reasonable trial use;
• whenever possible, the item should be returned in its original packaging with any included accessories;
• you must provide proof of purchase, such as your order number or confirmation email.

Returned items that do not meet the eligibility requirements of this Policy may be refused or may be returned to you at your expense.

3. Non-Returnable Items

To protect customer safety and product integrity, certain items may not be eligible for return once used, except where defective or where required by applicable law.

These may include:

• personal care or hygiene-sensitive items once opened or used;
• products that have been altered, modified, or damaged after delivery;
• personalized or custom-made items;
• final sale or clearance items, where clearly identified.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

4. How to Request a Return

To start a return, please contact our Customer Support team through our Contact page or by email at support@tiephon.com.

Please include:

• your order number;
• the item(s) you wish to return;
• the reason for the return;
• photos, if the item is damaged, defective, or incorrect.

Please wait for return authorization and instructions before shipping your item back.

Returns sent without prior authorization may be delayed, refused, or sent back to the customer.

5. Return Shipping

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable, unless:

• the return is required by applicable law;
• the item was defective, damaged, or incorrect;
• or we expressly state otherwise.

We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.

6. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method used for the purchase, unless otherwise required by law.

Please allow 5 to 10 business days for the refunded amount to appear on your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Unless otherwise required by law, refunds apply only to the purchase price of the eligible returned item(s) and any applicable taxes, and do not include original shipping charges.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of the confirmed delivery date at support@tiephon.com.

To help us resolve the issue as quickly as possible, please include:

• your order number;
• clear photos of the item;
• clear photos of the packaging;
• a brief description of the issue.

If the claim is validated, we will provide an appropriate solution, which may include:

• a replacement;
• a refund;
• a store credit, where legally permitted and agreed;
• or another reasonable remedy.

8. Order Cancellations

We accept cancellation requests before an order has been processed for shipment.

Once an order has been prepared for shipping or has already shipped, it can no longer be cancelled. In that case, the order may still qualify for return under this Policy after delivery.

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are handled on a best-efforts basis.

9. Exchanges

We do not guarantee direct exchanges in all cases.

Where appropriate, we may:

• replace an eligible item;
• or issue a refund so that a new order can be placed.

If you received a damaged, defective, or incorrect item, we will work with you to determine the most appropriate solution.

10. Our Commitment

Our goal is not only to deliver quality products, but also to provide a smooth and fair customer experience.

If something is not right with your order, our Customer Support team will do its best to find a reasonable solution in line with this Policy and applicable law.

11. Consumer Rights

Nothing in this Refund & Return Policy excludes, limits, or replaces any rights or remedies you may have under applicable consumer protection law.

If mandatory laws in your province or territory provide you with additional rights, those rights will continue to apply.

12. Changes to This Policy

We may update this Refund & Return Policy from time to time.

The most current version will always be posted on the Website with the updated effective date.

13. Contact Us

If you have any questions about returns, refunds, cancellations, or damaged items, please contact our Customer Support team through our Contact page or by email at:

 support@tiephon.com