Effective Date: March 2, 2026

At Tiephon, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times begin once your order has been processed and shipped.

Typical delivery estimates are as follows:

• Canada: 7-10 business days
• United States: 7-12 business days
• International: 10-20 business days

Please note that these delivery timeframes are estimates only and are not guaranteed.

Delivery may occasionally be delayed due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout unless a free shipping promotion is being offered.

From time to time, Tiephon may offer free shipping on qualifying orders or as part of promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24-72 hours for tracking updates to appear after the package has been handed over to the shipping carrier.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfillment locations.

If this occurs, you will receive separate tracking information for each shipment, when available.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Tiephon is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your order before it is shipped, but we cannot guarantee changes once the order has been processed.

Lost or Delayed Packages

If your package appears significantly delayed, or if it is marked as delivered but cannot be located, please contact our Customer Support team.

We will work with the shipping carrier to investigate the issue and assist you in finding the best possible resolution.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout or as part of a promotion.

Delivery Confirmation

Once the shipping carrier confirms that an order has been delivered to the address provided at checkout, Tiephon is not responsible for packages lost or stolen after delivery.

If you experience a delivery issue, please contact us and we will gladly assist you in working with the carrier.

Shipping Restrictions

We reserve the right to limit or decline shipments to certain countries, regions, or addresses where delivery is unavailable, restricted, or prohibited.

If we are unable to ship your order, you will be notified and, if applicable, issued a full refund.

Our Commitment

Every order is prepared with care because we know how important comfort is in your everyday life.

Our goal is to provide a smooth, transparent, and reliable shipping experience from the moment you place your order until it arrives at your door.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our Customer Support team through our Contact page or by email.

Our team will be happy to assist you.